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Over the past few days we have been working together with the festival sector on an arrangement for ticket holders. The (Belgian) Minister of Economy and Consumer Affairs has taken measures for the entire live music sector. Exceptionally and under strict conditions, a credit can be granted instead of a refund. A measure that protects both you and the consumer but also limits the impact of the current crisis on the organizers.

In concrete terms this means that you will be granted a credit equal to the full amount you spent on your reservation for W-fest.

We kindly invite you to take a look at the chart below and exchange your ticket, if desired and/or applicable!

The Jacksons Your current ticket remains valid, you don't have to do anything
Waregemse Metal Day Your current ticket remains valid, you don't have to do anything
Anne Clark Your current ticket remains valid, you don't have to do anything
Sinner's Day Your current ticket remains valid, you don't have to do anything
W-Day Your current ticket remains valid, you don't have to do anything
W-Festival Read step 1 and step 2
Westvloamse Leute Festival Read step 2
 


STEP 1:

You have : Ticket(s) W-festival 2020
You would like: Ticket(s) W-festival 2021

Your current tickets are known in our system and their value is fixed, so you can be sure that your money will not be lost. As soon as the line-up for W-festival 2021 is known, you can exchange your current tickets for new tickets. So you don't have to do anything until the full line-up for W-festival 2021 is known. We kindly invite you to revisit our website from 30.10.2020 to change your ticket to the desired W-fest formula.

STEP 2:
You have: Ticket(s) W-festival 2020 and/or ticket(s) Westvloamse Leute Festival
You want to convert them into: Ticket(s) The Jacksons / W-day / Anne Clark / Waregemse Metal Day / Sinner's Day.

Phase 1

Please follow these steps

Click here to exchange your ticket

Fill in your email address and click on 'forgot password’

Note: This must be the same email address that you used for your original tickets.

Click on confirm

Click on the link in the mail

Choose a password and click on register

You are now in your account, click on the button 'request voucher'.

You can see your data, adjust it if necessary. Click on the 'Confirm' button

The 23-digit code below the QR code of your ticket is now your discount code that you can use in the ticket shop from Tuesday 05/05/2020.

Phase 2

As from 05/05/2020
You can use this code by going to the shop, placing an order and just before you pay, entering the code. Don't forget to click on the 'V' to apply the code. The credit amount of your original ticket will be deducted from your new purchase.

Glamping, parking and food vouchers can also be exchanged for other tickets (e.g. glamping tickets for Sinner's Day, food vouchers for another concert etc.).

If the amount of the voucher is less than the one of the original ticket, you can buy food and drink vouchers for the remaining amount.

Any questions? Don't hesitate to contact us at
This email address is being protected from spambots. You need JavaScript enabled to view it.
0032 23 182 370

In the meantime: stay inside, wash your hands, keep your distance, take care of yourself and each other. Doctors, nurses, care providers... they are today’s heroes. Thank and support them as much as possible.

Thank you for your support and understanding.

Take care. Stay safe.

The W-fest team.